Keep details of your sales patterns from each client, vendor price changes, communication and credit histories, interfacing with Microsoft Exchange, Outlook and Salesforce.com. The Furnsoft CRM provides online booking, tracking and a personal service whenever required. Strengthen loyalty and satisfaction by collaborating with customers, suppliers and partners in selected business processes.
Multichannel Integration: Delivering world-class service no matter what your customers' contact preference—telephone, email, web or wireless. Sophisticated contact categorisation enables drill down communication and person to person logging. Each organisation may have multiple related locations and contacts. Locations are used for quoting and shipping. Each contact contains individual details. Create contact groups to improve marketing opportunities. Communicate across channels while managing transactions, gleaning important data and making the right business decisions. Enhance customer satisfaction and loyalty by enabling customers to perform a wide range of self-service transactions simply by logging on to a web site or speaking into their telephones.
Available in more than 18 languages, self-service reduces agent workload while increasing productivity and profits. Create tasks and appointments by contact and assign to the most appropriate user. Control the progress, status and priority for each follow up.
